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In this exclusive interview with MENA TECH, Himanshu Shrivastava, Chief Technology & Data Officer at Al-Futtaim, shares the company’s bold roadmap to becoming a fully data-driven, AI-powered enterprise. The conversation delves into how Al-Futtaim is reimagining its operations through a unified digital ecosystem that connects brands, customers, and data across every division.
Anchored in three strategic pillars, AI, data, and automation, the Group’s transformation focuses on building scalable platforms, modernizing its digital core through Microsoft Azure and SAP RISE, and achieving 100% cloud migration by November 2025. Initiatives such as the AI Opportunity Radar, Customer Data Platform (CDP), and the Blue digital platform exemplify how Al-Futtaim is personalizing customer engagement at scale while driving business agility.
Beyond technology, Shrivastava underscores a human-centric approach to innovation, one that blends advanced analytics with empowered teams and partnerships spanning Microsoft, IBM, SAP, and Accenture. His philosophy is clear: “Humans and machines have to work together – that is our philosophy.”
The result is a powerful blueprint for data-driven growth, positioning Al-Futtaim as a regional leader in digital transformation and a catalyst for shaping the future of intelligent, connected enterprise in the Middle East.
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